Friday, June 26, 2009

Power of the Paradigm


by Don Harkey

I was driving home the other night when I witnessed an accident. The van 2 cars in front of me turned left on a green arrow. Suddenly, the front of the van exploded and another car sped through the intersection narrowly missing the lightpost and costing about 100 yards on the median of the road. Amazingly, everyone walked away from the accident. In the van was a mother and her young son (maybe 8 years old). In the car was 3 people. The first person got out of the car and ran away. The other two stood by the car because one of them was cut up with abrasions all over his body.

As witnesses came together, the story began to become clear. The van was simply heading home. The car had been chasing another car and had been driving on the shoulder of the road passing vehicles at speeds well above the 50 MPH speed limit. It was amazing that no one was killed. Now the man stood by his car, bloody and in pain, watching people gather around trying to comfort the young boy and his mother. A woman who apparently knew the man stopped her car and asked what happened. "That woman pulled in front of me.", he said.

It is one of those moments that from my perspective seemed absurd. I don't know who the guy was chasing, but here he was surrounded by witnesses watching a family stand by their totaled minivan and all he could think about was why the lady had the gaul to turn her car on a green arrow and not watch for vehicles running red lights from the shoulder. She was obviously out of line!

This really shows the power of the paradigm. In my world, I feel bad when I don't see someone in time to let them pull onto a busy road from a parking lot. I'm not a saint (at least the road thing doesn't qualify me), but that is my paradigm. This guy was so far away from that paradigm, we would have difficulty understanding each other.

Within an organization, a paradigm quickly forms and it is extremely hard to break. It is hard not only because change is difficult, but because it is hard to see outside of the paradigm.

Paradigms are not always bad. In a company that breeds character and service, employees do not even dream of cheating. However, in a company that needs to change, they often do not even dream of changing. Changing requires learning which means stepping outside of your comfort zone. It is important to keep on learning so that you can take opportunities to step outside of your paradigm and identify when change is needed and when it is not.