by Don Harkey
Are you trying to build a culture of corruption within your business? Here's a great way to do it! (note: IF you are trying to build a culture of corruption, which I do NOT recommend... just wanted to be clear)
Make sure you measure everything and hold your employees to those measurements. Do not accept excuses. The message should be "hit your numbers... or else!". How does this build corruption?
Let's say I have a delivery driver. I want to set some metrics for the driver. First of all, the delivery needs to be "on time". Next, the load needs to get to the client in good condition. Finally, the drive needs to be safe. Good news (for those seeking corruption)... I can measure all 3 of these conditions. Furthermore, I can hold the employees accountable to these metrics!
I will set a target for 95% on time delivery, zero customer complaints, no speeding tickets, and no accidents. Brilliant!
Driver #1 is an ethical, hard working individual. She delivers her loads quickly and efficiently, but always follows the speed limit and is careful to avoid accidents. She records her times accurately and reports all damaged loads and complaints from customers.
Driver #2 is a go-getter. He works hard, but also sees how he will be judged. He speeds when he can get away with it and "settled" with a person he accidentally rear ended by giving the old lady a $100 bill to "fix her bumper". He fudges on his time reports (he is on time most of time anyway, so what's the big deal?) and has been known to even repackage a load to hide damage from the customer. When customers complain to him, he sympathizes with them and tells them that he would get into trouble if they call the office, but that he would be "glad to report the complaint" (he never does).
At the end of the year, which driver will LOOK better to management? Driver #2! Who will management promote for the new supervisor position? Driver #2! BLAMMO! We now have a corrupt supervisor who will continue to manipulate the system promoting more like him (to help make him look good) and getting more promotions himself.
Measure. Rinse. Repeat.
.bmp)
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